Service is our #1 product
About Sawyer Marine
Jay (left) and Jerry Sawyer, co-founders of Sawyer Marine.
In 1978, brothers Jerry and Jay Sawyer embarked on a journey to serve Maryland's Eastern Shore boating community. Over the past thirty years they have created a business that caters to customers from every major metropolitan location in the mid-atlantic. Without a doubt Sawyer Marine has become somewhat of a local boating institution over the years. Customers stop in just to say "Hi" and Jerry and Jay pride themselves on cultivating relationships with each and every customer.
Customer satisfaction has evolved over the years as a personal and professional mantra for both Jerry and Jay. In a world that becomes more and more impersonal every year with the advent of superstores, Sawyer Marine remains true to it's value of quality, personal service. When you buy a boat from Sawyer Marine we give you our guarantee that you are not just buying a product but a relationship and a lifetime of quality service.
Our Customer Service Index (CSI) rating from Mercury Marine consistently stays at 94%. This rating includes overall customer satisfaction and an index that concludes over 94% of our customers would purchase a product from us again.
Here's what our customers have to say:
"We have bought 2 new boats from the Sawyer brothers. We have been pleased not only with the quality of the boat, but also with the service. They have been consistently helpful and trustworthy in every area. I won't hesitate to call when I buy in the future."
Jim and Kim Steele
Pennsylvania
410-648-5467 | fax: 410-275-8875 | sawyerbr@verizon.net